The Mistakes That Shaped Me
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The Mistakes That Shaped Me
This podcast is brought to you by Ashton Media, producers of Australia’s leading independent conferences. for the CX, Customer Insights, Contact Centre, Marketing, Learning & Development and HR industries. In this series we’ve lined up an incredible list of industry leaders who have been br...
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63 Episoden
The Blind Spot That Changed My Leadership with Simon Kriss
What happens when you’re running at 150 miles per hour but the people around you can’t keep up?
In this candid conversation, AI advisor and CX l...
The cost of doing nothing: Why inaction is still a choice with Rajan Kumar
If inaction is a decision, how do you explain it? In this thoughtful and candid conversation, Rajan Kumar, CEO & Co - founder of The Lumery, shares th...
Anna Jackson
Our host Thomas Haffenden sits down with Anna Jackson, Head of Creative Excellence at Telstra, for a raw and refreshingly honest conversation about tr...
Stephanie Walters
Leadership Is a Muscle – And Tough Conversations Are the Workout with Stephanie Walters, Customer Experience Head for Contact Centres at Emirates
Samantha Ezra
Work, Worth & the Grown-Up Gap Year with Samantha Ezra, Principal of CX Strategy at Telstra
In this honest and deeply reflective episode, I’m jo...
Don’t Order the Lobster - Leading with Clarity and Culture with Toby Ellis
In this episode, Tomas Haffenden sits down with Toby Ellis, Head of Customer Service at AMP, to explore a pivotal leadership lesson from early in his...
Jacquie Alley
The cost of staying silent versus the power of speaking up with Jacquie Alley, Chief Operating Officer at The Media Store, and hosted by Tomas Haffend...
Amy Murrell
Navigating leadership, motherhood and defining your worth with Amy Murrell, Chief People Officer at Rest Super, and hosted by Tomas Haffenden.
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Nyssa Packard
Burnout, Business and Bravery with Nyssa Packard, Senior Director of CX at Skyscanner, and hosted by Tomas Haffenden.
Nyssa Packard has always b...
Michael Petersen
Playing It Safe vs Taking the Leap with Michael Petersen, Founder & CEO of Pivotus
In this episode, we are joined by Michael Petersen, Founder a...
Gail Russell
Culture Shock, Courage & the Closed Door with Gail Russell, Global Head of Customer Experiences & Channels, HSBC
In this powerful episode, I’m j...
Georgia Thomas
Georgia Thomas shares a career-defining mistake from her early days as a TV buyer. When handling a major advertising account, she accidentally sent co...
Alice Almeida
Alice Almeida shares her powerful fertility journey and the impact it had on her career. Her story is a reminder of the importance of empathy in the w...
Melo Calarco: Finding Inner Peace in Outer Chaos
In this episode, we speak with mindfulness and high-performance expert Melo Calarco, who shares a life-changing story from his global cycling journey,...
Daniel "Pancho" Gutstein
This week on The Mistakes That Shaped Me, we sit down with Pancho, CEO of Forty Winks and former PUMA exec, to talk leadership, burnout, and why sleep...
Hope for the Best, Plan for the Worst: Leadership Lessons with Chris Savage
The hilarious Chris Savage, Business growth specialist, The Savage Company, an Ashton Media supporter since day one whom we greatly appreciate, shares...
Candice Liew
In this episode, we welcome Candice Liew GAICD, Head of Customer Strategy and Experience at Flybuys, who shares her valuable insights on the delicate...
Chris Murphy
In this episode, Chris shares his powerful journey of living with dyslexia and how, for years, he saw it as an obstacle to overcome. He opens up about...
Janett Egber
In this episode, we sit down with Janett Egber, Lead of CX Capability at Medibank. Originally from outside Australia, Janeet now calls Australia home...
Deepti Sachdeva
In this episode, we chat with Deepti Sachdeva, Head of Enterprise Capability & Transformation at Westpac, about the lessons she’s learned through fail...
Ben Fettes
In this episode, we sit down with Ben Fettes, Vice President of Marketing and Direct Customer Experience at P&O Cruises. Ben shares a profound story a...
Adam Furness
In this candid and insightful episode, Adam Furness, Managing Director of impact.com for Asia Pacific Japan, opens up about pivotal mistakes in his ca...
Michael Kim
In this revealing conversation, Michael Kim, Head of HR at Spotify, shares a pivotal professional mistake that ultimately shaped his career trajectory...
Violet Lazarevic
In this episode, we sit down with the accomplished Dr. Violet Lazarevic to explore the critical role of driving culture within an organization. Dr. La...
Carolyn Bollaci
In this episode, we sit down with the incredible Carolyn Bollaci, Director of Agency at Meta, to talk about leadership, learning from past missteps, a...
Jason Tonelli
Leadership isn’t just about looking after others - it starts with looking after yourself. In this episode, Jason Tonelli, CEO of Zenith Australia, sha...
Episode 8: Anthony Russell
In this episode, we chat with the very humble and down to earth Anthony Russell, an accomplished brand strategist and performance marketer with experi...
Episode 7: Adam Novak
In this episode, we chat with the very funny and very accomplished Adam Novak, Head of Experience and Transformation at CBHS. He has over two decades...
Episode 6: Claire Raeburn
Since we recorded this episode with Claire, her role has evolved as she now leads the Product and Experience Functions at Contact Energy. Her claim to...
Episode 5: Karen Shepard
Karen Sheppard, Head of Customer Insights at the amazing Endeavour Group. Karen got her first taste (pun intended) of market research as a student run...
Episode 3: Emily Paladino
Emily Paladino is the Head of Customer Insights at Country Road Group and has the daunting task of feeding her team’s insights directly into the busin...
Episode 2: Nektarea Cameron-Smith
Nektarea Cameron-Smith is currently Head of Customer Experience at Up and obsessed with building authentic customer relationships that deliver deliber...
Episode 1: Damian Madden
Damian Madden is a creative strategist who works on experience and creative transformation for luxury and fashion brands globally.
Currently th...
Why Innovating Matters In Programmatic Advertising | Audio Story | Part 1
Why does innovation matter in programmatic advertising? Put simply, without innovation all things wither and fade into obscurity…or die.
But ho...
Programmatic Bytes | Jonathan Wan | Japan Airlines | Part 1
In this episode of AshtonCast we provide an exclusive listen to the keynote presentation from Jonathan Wan, Director of Global Marketing, Media & Soci...
Video Fast Forward | Peter Barry | Pubmatic | Part 4
In part four of the Video Fast Forward series we chat with Regional Director, ANZ & Head of Audience, APAC at PubMatic. Peter has been at PubMatic sin...
Video Fast Forward | Nicola Lewis | GroupM | Part 3
In part three of the Video Fast Forward series we chat with Nicola Lewis, Chief Investment Officer, GroupM. Nicola is a media executive with extensive...
Video Fast Forward | Nick Young | Nine | Part 2
In part two of the Video Fast Forward series we chat with Nick Young, Director of Sales - Digital & Publishing at Nine. Nick has over 15 years’ experi...
Video Fast Forward | Audio Story | Part 1
Connected TV is one of the most talked about topics in town, and we’re all in agreement….. a huge opportunity for the industry. It promises to be the...