CRAFTing the Perfect Resident Response

AI isn’t here to replace property managers—it’s here to make communication smarter and easier. In this episode of The Multifamily Review, Marcus Armst...

Inside the Leasing Office: Stories from the Front Lines of Multifamily

Forget what you think you know about property management. The real story isn’t written in boardrooms; it’s lived in the leasing office, where a single...

Big Bets and Bold Predictions: Apartmentalize in Review

The key to the future of multifamily wasn't found at the slot machines in Vegas—it was on the stages and trade show floor of NAA Apartmentalize. If yo...

Clicks, Keys, and Generational Preferences: Unlocking Your Social Media Strategy

Is your social media strategy truly connecting, or just collecting dust? Marcus Armstrong is back on The Multifamily Review, armed with the groundbrea...

Ranking Secrets from the Legend: Scott on Achieving Elite Status

He's known by many names – Lux, Scotty Boy, The Kid, Scott Dog – but you know him as Scott! The man, the myth, the legend finally joins Marcus on The...

The Online Apartment Odyssey: Navigating the Renter's Journey

In this episode, we're providing your guide book on all things virtual apt searching! Unearth how to ace your online reputation, and respond thoughtfu...

Leasing the Future - AI's Impact on Multifamily

Ever dreamed of robot butlers and smart-home nirvana? Hold up! Before you picture a droid takeover of your apartments, let's get real about AI in mult...

The School Bell’s Ringing: Exploring Student Housing

Episode 9: The State of Multifamily Mental Health- Unveiling the NAA Survey Results

This week's Multifamily Review dives deep into the critical topic of mental health within the multifamily industry. Join host Kevin Guo as he intervie...

Episode 8: Blueprint Conference Recap: Tech, Trends, and Transformations in Multifamily

Join Marcus Armstrong on this week's Multifamily Review for a dynamic recap of the Blueprint Conference. This year's event was electrifying, with the...

Episode 7: Fighting Fraud: Unmasking the Latest Schemes and Safeguarding Your Communities

This week's Multifamily Review features Marcus Armstrong's interview with Snappt CEO Dan Berlind on rampant resident application fraud. Berlind expose...

Episode 6: Online Reviews: Decoding the 12th Edition of Online Review Insights

J Turner Research has released their 12th Edition of Online Review Insights! This report dives into the evolving landscape of online reviews and explo...

Episode 5: AI Takes Center Stage as RealPage Ushers in the Future of Multifamily

The buzz at RealPage's RealWorld conference in Las Vegas was undeniable: AI is here to revolutionize the multifamily industry. Ryan Raser joined The M...

Episode 4: The Power of Human Connection: Rethinking Resident Retention in a Competitive Market

Is your resident retention strategy stuck in the past? In today's competitive market, building lasting relationships with residents is more crucial th...

Episode 3: Weathering the Storm: Communication Strategies for Multifamily Communities

Hurricanes, power outages, and other natural disasters are a reality for many multifamily communities. How can property managers effectively communica...

Episode 2: Rent Control's Hidden Costs: Unveiling the Domino Effect on Housing Quality

Is rent control truly a solution for housing affordability? Leah Cuffy from the National Apartment Association (NAA) joins Marcus Armstrong on The Mul...

Episode 1: The End of an Era? Houston's Class A Apartments Face Supply Bubble with Bruce McClenny

Is Houston's apartment market heading for a supply bubble? Brace yourselves as Bruce McClenny, with MRI Real Estate Software, joins Marcus Armstrong t...

Episode 73: Authenticity Wins- Engaging Multifamily Audiences with Angeline Pham

Are you stuck in the past with your social media strategy? Gen Z increasingly uses platforms like TikTok and Instagram as their primary search engine,...

Episode 72: A Better Shopping Experience in Multifamily with Zeke Lucas

Consumers would never buy a pair of Nikes off Amazon without knowing the price, availability, or seeing pictures—so why should leasing an apartment be...

Episode 71: Insights from the 2023 Multifamily Leaders Survey with Chelsea Kneeland and Marcus Armstrong

Chelsea Kneeland and Marcus Armstrong team up in this episode of the podcast to discuss insights from the 2023 Multifamily Leaders Survey conducted by...

Episode 70: Communication Is Key, Tech Is a Tool, with Ashley Jenkins

Ashley Jenkins is a multifamily rockstar and recent winner of NAA’s 2023 20 in their Twenties Award. She sits down with fellow 20’s recipient Marcus A...

Episode 69: Making Unique Magic with Anna DeGuzman

At the 2023 J Turner Research Summit, Anna DeGuzman wowed participants with her mesmerizing cardistry and illusions. Chelsea Kneeland sits down with h...

Episode 68: Nurturing happy employees through insights from Dr. Friedman’s book, The Best Place to Work

In this next episode of our Summit Series, Chelsea Kneeland chats with Dr. Ron Friedman about his research on what motivates excellence in the workpla...

Episode 67: Establishing a Workplace Culture of DE&I with Dr. Shawn Andrew

A highlight of the J Turner Research Summit in December 2023 was a presentation by Dr. Shawn Andrews which centered on diversity, equity, and inclusio...

Episode 66: The Need for Speed—and Empathy—with Jay Baer

In this episode, Chelsea Kneeland sits down with Jay Baer for a conversation about his presentation at the J Turner Research Summit in December 2023....

Episode 65: A Customer-centric Culture Validated by ORA with Jim Fenwick

The 2023 ORA Elite 1% list was recently released, and Hanover Companies came out on top for the second year in a row. With 71% of their properties mak...

Episode 64: Multifamily Mythbusters with Turner Batdorf and Peyton Box

In this new episode from our Summit Series, Mindy Price chats with Turner Batdorf and Peyton Box about their presentation, Multifamily Mythbusters, at...

Episode 63: What to Expect from the 2023 Elite 1% announcement, with Joseph Batdorf and Nitin Agarwal

How do you provide the best resident experience? J Turner Research’s ORA Power Rankings can answer that question and more. Joseph Batdorf and Nitin Ag...

Episode 62: New Truths about Prospective Renters with Chelsea Kneeland and Marcus Armstrong

The Multifamily Leaders Podcast kicks off 2024 with a series of episodes reflecting on insights from the J Turner Research Summit. First up, Chelsea K...

Episode 61: Best of 2023

As we bid farewell to another remarkable year, join us in revisiting the year's most listened-to podcast episode, 'Insights from the #1 Student Housin...

Episode 60: Raise Your Hand: Growing Your Career and Community through Involvement with Steve Sorkin

Steve Sorkin’s career has taken him from Ivy League football to international sales to disaster recovery. As the CEO of 24 Restore, he also became a d...

Episode 59: The Elite1% Success Stories – Key Learnings with Turner Batdorf and Marcus Armstrong

In January 2024, the Elite 1% ORA Power Ranking of multifamily properties with the best online reputation in the nation will be announced. In this pod...

Episode 58: Balancing Passion and Purpose with Kadi Mancuso Rice

For those who work and serve in the multifamily industry, passion matters. Kadi Mancuso Rice calls our work honorable when that passion meets purpose,...

Episode 57: Challenges and Opportunities in a Multifamily Career with Ronda Puryear

Ronda Puryear has spent her career learning from and leading people in the multifamily industry. As the president of MSC and chair of the NAA, she has...

Episode 56: Maintenance and Communication as the Keys to Resident Satisfaction with Turner Batdorf

A news article examined a study on what drives resident satisfaction. Turner Batdorf agrees with many of the findings but has a slightly different per...

Episode 55: Winning Multifamily Strategies with Managed Wi-Fi and PropTech, featuring Todd Thorpe

Todd Thorpe has had a front-row seat to the evolution of TV, internet, and other developing technology in the multifamily space. His insights are help...

Episode 54: Insights from the #1 Student Housing Company five years in a row

For the fifth consecutive year, The Dinerstein Companies has been named the No. 1 student housing company in the nation for online reputation. They ow...

Episode 53: Trickle-down Satisfaction through Talent Management with Wendy Rae Walker

Wendy Rae Walker is a partner with TAM Residential, a 2022 winner of NAA’s Top Employer’s Award. Wendy visits the podcast to share her insights for at...

Episode 52: The Elite 1% Ranking: Strategies to Increase Your Property’s ORA Score

In the first episode of 2023, Marcus Armstrong visits the podcast to discuss the qualities that enable communities to make the ORA Power Ranking’s Eli...

Episode 51: Harnessing the ORA Power Rankings to Improve Your Property’s Online Reputation with Nicole Patterson

In this podcast episode, Nicole Patterson discusses J Turner Research’s monthly ORA power rankings. Highlighting the top-performing properties nationa...