Business of Tech: Daily 10-Minute IT Services Insights
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Business of Tech: Daily 10-Minute IT Services Insights
In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis...
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MSP Cybersecurity: Transforming Security from Cost Center to Business Growth Driver
Scott Alldridge, CEO of IP Services and author of the Visible Ops series, emphasizes the necessity of viewing cybersecurity as a growth driver rather...
MSP Cybersecurity Risks: OpenAI's Warning on AI Models and Zero-Day Exploits
OpenAI has released GPT 5.2, a new model that reportedly outperforms industry professionals across 44 occupations in benchmark tests, completing tasks...
AI for MSPs: Navigating Adoption Challenges and Governance in 2025
Microsoft's analysis of 37.5 million de-identified conversations from its CoPilot feature indicates that AI assistants are becoming increasingly integ...
AI for MSPs: Overcoming Trust Issues and Embracing Personalized Solutions
AI adoption among business leaders is facing significant skepticism, as a recent survey by Workato and Harvard Business Review revealed that only 6% o...
AI for MSPs: Addressing Adoption Challenges and Cybersecurity Risks in 2025
AI adoption is facing significant challenges, as evidenced by Microsoft's CoPilot Plus initiative, which accounted for less than 10% of systems shippe...
MSP Cybersecurity: Navigating Job Cuts and AI Complexity in 2025
The managed service provider (MSP) market is projected to grow significantly, with a valuation increase from $337.6 billion in 2024 to $406.74 billion...
AI for MSPs: Transitioning from RPA to Agentic Automation for Enhanced Efficiency with Chris Radich
Chris Radich from UiPath discusses the transition from traditional Robotic Process Automation (RPA) to agentic automation, emphasizing its potential t...
MSP Cybersecurity: Addressing Identity Risks and Account Control Fraud in 2025
The integration of advanced AI capabilities in tools like OpenAI Atlas and Microsoft Teams has raised significant security concerns, particularly rega...
MSP Pricing Pressure: Microsoft 365 Subscription Hikes and Their Impact on Margins
Microsoft has announced a price increase for its Office productivity software subscriptions, set to take effect on July 1, 2026. The Microsoft 365 Bus...
MSP Cybersecurity: Addressing AI-Driven Threats and Rising RAM Prices
Amazon Web Services (AWS) has made significant advancements in artificial intelligence (AI) at its reInvent event, introducing a new AI training chip,...
MSP Cybersecurity: Addressing AI Vulnerabilities and Account Takeover Fraud Risks
AI-integrated tools, such as OpenAI's Atlas and Microsoft Teams, are introducing new trust and identity risks, particularly through vulnerabilities li...
AI for MSPs: OpenAI's Code Red and the Need for Data Governance in IT Services
OpenAI has declared a "code red" as it faces intensified competition from companies like Google and Anthropic, prompting a shift in focus towards enha...
MSP Cybersecurity: Addressing Rising Costs and Job Losses in Small Businesses
Small businesses in the U.S. are facing rising costs and job losses, with 70% of owners citing inflation as their primary concern, according to a rece...
Navigating Endpoint Security: Tackling Shadow IT, Tool Sprawl, and Human Factors in Cybersecurity
The episode discusses the increasing complexity of endpoint security, driven by the rapid proliferation of devices due to remote work, BYOD policies,...
AI Transparency Regulations Impacting MSPs: German Court Ruling on OpenAI Training Data
A German court has ruled that OpenAI's training of its GPT-4 and GPT-4.0 models involved copyright infringement, requiring the company to disclose the...
MSP Cybersecurity: Governments Target Russian Cybercrime and New Offensive Strategies
The United States, United Kingdom, and Australia have imposed sanctions on the Russian hosting provider MediaLand due to its facilitation of ransomwar...
AI for MSPs: Bridging the Skills Gap and Enhancing Cloud Managed Services Profitability
Cloud managed services are experiencing rapid growth, with the market projected to expand from approximately $50.62 billion in 2025 to $120 billion by...
AI Governance: Balancing Power, Bias, and Transparency in Democracy and Business
The discussion centers on the book "Rewiring Democracy," authored by Bruce Schneier and Nathan E. Sanders, which explores the implications of artifici...
MSP Events Shift: From Mega Conferences to Micro Communities and the Rise of Cybersecurity Focus
MSP events are experiencing a notable shift, with a growing preference for smaller, localized gatherings over traditional mega-conferences. Jessica Da...
Cyberattacks Surge 85% During Shutdown; Telecom Security Regulations Weaken Amid AI Evolution
Cyberattacks against U.S. government employees surged by 85% during the recent government shutdown, with projections estimating over 555 million attac...
AI Race Heats Up: Google Gemini 3, Intuit ChatGPT, OpenAI Codex MAX, and EU GDPR Changes
Google has launched its latest AI model, Gemini 3, which is designed to enhance multimodal processing capabilities by simultaneously handling text, im...
Microsoft's AI Agent 365 Launch, Vendor Integrations, and Cybersecurity Media Consolidation
Microsoft has launched Agent 365, a management platform designed for overseeing AI agents within enterprise environments. This platform, now available...
AI-Driven Cyber Threats Surge: SMBs Embrace MDR, Shadow AI, and Evolving Malware Tactics
The rise of artificial intelligence (AI) in cyber attacks is prompting small and medium-sized businesses (SMBs) to adopt managed detection and respons...
IT Budgets Surge as AI Reshapes Roles; VMware Disruption Sparks Modernization Opportunities
The recent partnership between OpenAI and Search Kings, a digital marketing firm, aims to provide ChatGPT services to small and medium-sized businesse...
Building AI-First SaaS in a Weekend: Richardson Dackam's Rapid Prototyping Secrets
Richardson Dackam, a solo developer known for rapidly creating AI-first SaaS products, shared insights into his development process during a recent ep...
AI Project Failures: Companies Struggle to Define Problems Amid Talent Gaps and Tech Consolidation
AI proof-of-concept projects are facing high failure rates, with a recent Omdia survey indicating that nearly one-third of companies report complete f...
AI Use Surges Beyond Guardrails: IT Leaders Face Challenges Amid Shadow AI and New Models
New research indicates that the use of artificial intelligence (AI) is expanding beyond established guidelines, with significant implications for IT l...
U.S. Cyber Defense Weakens as CISA Faces Cuts; EU Eases GDPR for AI; UK Tightens Cybersecurity Laws
The expiration of the Cybersecurity Information Sharing Act (CISA) on September 30, 2025, has resulted in a notable decline in U.S. cyber defense capa...
AI Adoption Soars: ChatGPT & CoPilot Lead, Trust Issues Persist, and China's KimiK2 Emerges
ChatGPT and Microsoft CoPilot are leading the enterprise AI adoption race, with 67% and 58% of businesses utilizing these tools, respectively, accordi...
Job Market Slows Amid Layoffs; Trust in AI Grows Despite Governance Gaps and SMBs Seek Performance
The U.S. job market is experiencing a gradual slowdown, with the unemployment rate rising to 4.36% in October 2025, according to estimates from the Ch...
Navigating MSP Growth: Compliance, Workflow Automation, and Co-Managed IT Insights with Brentley Pearce
Brantley Pearce, Chief Technology Officer at RJ Young, discussed the integration of IT services, workflow automation, and workplace technology within...
AI Adoption Grows, But SMBs Struggle with Readiness and ROI Amid Platform Inshittification
AI adoption is accelerating among small and mid-sized businesses (SMBs), with 87% of executives believing it will transform their operations within a...
ConnectWise Enhances ASIO, ESET Integrates AI, OpenAI Hits 1M Customers, Trust as a KPI?
ConnectWise has announced enhancements to its Ozzio platform, which now includes expanded third-party patching for over 7,000 applications, improvemen...
Amazon's Legal Battle with Perplexity AI, Microsoft’s AI Agent Flaws, and Netrix's Ricoh Acquisition
Amazon has initiated legal action against Perplexity AI, alleging that the startup's AI browser improperly accesses Amazon customer accounts by mimick...
AI Hype vs. Reality: Cybersecurity Threats Rise, MIT Study Withdrawn, and CMMC Compliance Looms
The Pentagon is preparing to enforce the Cybersecurity Maturity Model Certification (CMMC) requirements for small businesses, with compliance becoming...
MSP Market Surges to $300B, AI Struggles to Scale, and New Tools Transform Business Operations
The managed service provider (MSP) market has surpassed $305 billion and is projected to reach $571 billion by 2033, indicating a strong trend toward...
AI Spending Surges to $300B; Small Business Sales Rise 8% Amid Inflation and Tariff Pressures
AI infrastructure spending is rapidly increasing, with major technology companies such as Google, Microsoft, and Amazon projected to invest over $300...
Tax Code Changes: How MSPs Can Benefit from Bonus Depreciation and R&D Credits with Andrew Jordan
Andrew Jordan, a CPA specializing in IT services and managed service providers (MSPs), discusses the implications of recent tax code changes for MSPs....
How Agentic AI is Revolutionizing Managed Services: Insights from Industry Experts
Agentic AI is emerging as a significant force in the managed services sector, with the potential to automate up to 80% of routine tasks. Howard M. Coh...
MSP Industry Shifts: AI Investments Rise, Flamingo Challenges RMM Costs, and Accountability Looms
The 2025 State of the MSP Report from TechPartners reveals a rapidly evolving managed service provider (MSP) industry, with nearly half of surveyed MS...